![]() ![]() The most prominent risks are high levels of stress, which in turn lead to dissatisfaction, anxiety, frustration and irritation ( 6). Finally, we explored whether individual physician characteristics, such as age, gender or seniority in the health system, and others derived from the new pandemic situation, such as tele-assistance, are associated with the perceived workload during the COVID-19 crisis.Īlthough no widely accepted definition of mental workload exists, it is an interaction between the demands of the task and the performance of the operator ( 5). In addition, we shed light on the dimensions of the workload that have caused the most wear and tear on health care personnel. Precisely, this is the first research that uses an internationally known subjective workload index, called the National Aeronautics and Space Administration–Task Load Index (NASA-TLX) ( 4), to compare the workload perceived by primary care personnel in Spain at two moments of special interest: the situation before and during the COVID-19 crisis. Physicians’ burnout and shortage of health care workforce has serious consequences for patients and could cause medical system to be on the verge of a devastating collapse ( 3).Īlthough some recent research argues that the workload of health care workers was greatly increased during the COVID-19 crisis, no study to date has objectively assessed the workload experienced by primary care workers during the COVID-19 crisis. The overwhelming burden of COVID-19 illness could have led to psychological distress among health care workers derived from long work hours, sleep disturbances and the risk of contracting infection and putting their family at risk of a life-threatening condition. ( 3) indicate, some of these health system errors have their origin in drastic changes in the workload of health care providers, whose well-being, indeed, is the cornerstone of every well-functioning health system. ( 2) point out that the COVID-19 crisis has led to major failures in the provision of health services, namely poor execution or lack of widespread adoption of the most known care processes, lack of coordination and even erroneous management decisions due to the financial stress of hospitals.Īs Moazzami et al. The pandemic is requiring an unprecedented massive over-exertion of health professionals, governments and public administrations and international agencies.ĭue to the great social and economic impact of the COVID-19 pandemic ( 1) and to consolidate the lessons learned, it is necessary to identify the main challenges that COVID-19 has highlighted in the health system. Since January 2020, the struggle against COVID-19 has become the top priority of the countries. ![]()
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